Terms & Conditions

These Terms govern the use of the PayRoad conversational platform (“PayRoad”, “we”, “us”). By using PayRoad, you agree to these Terms.

1. Closed-Loop Wallet

The PayRoad balance is a closed-loop stored value. Users may only spend funds within PayRoad with approved merchants and services. Cash-out, withdrawal, or transfer of funds to financial institutions is not permitted.

2. Adding Balance

Balance may be added through supported funding methods, including cash deposits via authorized U.S. retail locations (when available). Funding providers may require identity verification.

3. Use of Funds

Funds may be used for bill payments, digital services, and merchant purchases within PayRoad. Person-to-person balance transfers remain internal ledger adjustments and do not constitute money transmission.

4. Fees

PayRoad may charge service fees disclosed during each transaction.

5. User Responsibilities

Users must provide accurate information and use PayRoad for lawful purposes.

6. Prohibited Uses

Users may not: withdraw funds; conduct remittances; send funds to banks; engage in fraud; or misuse the platform.

7. Privacy

See our Privacy Policy.

8. Changes

We may update these Terms at any time.